Refund policy
Effective Date: 04-July-2024
1. Introduction
At Spex Adda, we strive to ensure your complete satisfaction with your purchase. If for any reason you are not entirely happy with your order, we offer a straightforward return and exchange policy.
2. Eligibility for Returns and Exchange
a. Time Frame: You may return or exchange items within 14 days of the purchase date.
b. Condition: Items must be in their original condition, unused, and undamaged, with all original packaging and tags attached.
c. Proof of Purchase: A valid proof of purchase, such as an order confirmation or receipt, is required for all returns and exchanges.
3. Non-Returnable Items
a. Custom or Prescription Lenses: Custom-made or prescription lenses are non-returnable unless there is a manufacturing defect or an error on our part.
b. Gift Cards: Gift cards are non-returnable and non-refundable.
4. Return Process
a. Request a Return: To initiate a return, please contact our Customer Service team at [your email address] or [your phone number] with your order number and the reason for the return.
b. Receive Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and detailed instructions on how to return your item.
c. Ship the Item: Package the item securely and include the RA number inside the package. Ship the item to the provided return address using a trackable shipping method.
d. Inspection and Refund: Upon receipt and inspection of the returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method.
5. Exchange Process
a. Request an Exchange: To exchange an item, contact our Customer Service team at spexadda@gmail.com or +916355669136 with your order number and details of the item you wish to exchange.
b. Receive Exchange Authorization: Once your exchange request is approved, you will receive an Exchange Authorization (EA) number and instructions on how to return the original item.
c. Ship the Item: Package the item securely, include the EA number inside the package, and ship it to the provided address using a trackable shipping method.
d. Processing the Exchange: Upon receipt and inspection of the returned item, we will process the exchange and ship the new item to you. If there is any difference in price, we will charge or refund the balance to your original payment method.
6. Shipping Costs
a. Return Shipping: Customers are responsible for the shipping costs associated with returning items.
b. Exchange Shipping: For exchanges, we will cover the shipping costs for sending the new item to you.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at spexadda@gmail.com or +916355669136 . We will arrange for a replacement or refund at no additional cost to you.
8. Contact Us
If you have any questions or need further assistance with your return or exchange, please contact our Customer Service team at:
Spex Adda
Email: spexadda@gmail.com
Phone: +916355669136
Address: Hakimi Tower Ground Floor Dahod-389151
Thank you for shopping with Spex Adda. We appreciate your business and are committed to ensuring your satisfaction.